12 Proven Data Security Tips for Contact and Call Centers

12 Proven Data Security Tips for Contact and Call Centers

More and more organizations are moving their operations online. Thanks to this development, it is now easier for businesses like Contact and call centers to manage large volumes of customer data. In turn, such tools result in optimized efficiency for both the employee...
Identity Theft vs. Identity Fraud: How are They Different?

Identity Theft vs. Identity Fraud: How are They Different?

Increasing cases of cybercrime have become a huge cause for concern among enterprises. In the first three quarters of 2021, it’s estimated that over 281 million data breaches have occurred and that the average cost of an attack is now at $4.24 million per incident....