Q5id Customer Service

Our Enrollment Services center is staffed entirely by locals here at our Hillsboro, Oregon headquarters. Our experienced Advisers are on hand to provide world-class assistance with enrollments, answer questions, and of course to verify identities as needed within the Q5id app.

To reach our customer service line, please dial 855-438-7543 or 1-855-GET-Q5ID. 

Hours of operation for our customer service adviser center:

8:00 am – 5:00 pm PT
Monday through Friday
Excluding holidays; see holiday schedule below.


Offices will be closed on the following dates:




Martin Luther King Jr. Day 18 January 2021
President’s Day 15 February 2021
Memorial Day 31 May 2021
Independence Day (observed) 5 July 2021
Labor Day 6 September 2021
Veteran’s Day 11 November 2021
Thanksgiving Holiday Weekend 25 & 26 November 2021
Christmas Holiday Weekend 24 December 2021
New Year’s Holiday 31 December 2021

If you’d prefer to email us instead, you can reach us at contact@q5id.com.